Privacy Notice & Cookie Policy


Who we are
At Craftiosity, we’re committed to maintaining your trust and confidence. We don’t sell, rent or trade email lists with other companies or businesses for marketing purposes.

In this privacy policy, we’ll detail when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.


Types of data we collect

Google Analytics 

When someone visits we use a third party service, Google Analytics, to collect information about how the website is being used. This collects internet log information and details of visitor behaviour patterns.

We do this to find out things like which pages are popular and how many visitors there are to the website. This information is processed in a way which does not identify anyone.

If we do want to collect personal information through our website, such as your email address, we’ll be up front about this. We’ll make it clear when we collect personal information and will explain what we intend to do with it.

Mailing Lists

As part of the registration process for our regular e-newsletter, we collect your personal information (e.g., name and email address). We use the information to update you on the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied.

We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Klaviyo, to deliver our newsletter. We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, use our platform or otherwise communicate with us. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. 

You can unsubscribe to our newsletter at any time using the unsubscribe link at the bottom of any of our emails, or you can email our data protection officer Roxanne Humpries.

Data around Purchases

When you buy from us through this website, your name, address data, email and contact number will be stored in our shop processing systems, Shopify and Recharge, and our CRM (customer relationship management) systems, Zapier and Active Campaign. It will also connect to the secure payment processors Paypal / Stripe and accounting system Xero to manage your payment. Past customer’s data is held on our previous shop processing system, Thrivecart. We use a fulfilment centre to ship your order; they only receive the address needed to post the order. We use this data to fulfil your order and don’t share your personal details with any other company without your consent.

Shared Information

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Roxanne Humpries.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 8 October 2021.



Cookies Policy

What are cookies?

Like most other websites, we use cookies to collect information. Cookies are small text files which are placed onto your computer or devices with similar capability (tablets, smart phones) when you visit a website. They’re used to ‘remember’ your computer when you use the website again. Cookies let you navigate around websites efficiently, remember your preferences and generally improve your experience of using the website.

You can learn more about cookies at and

What information do they collect?

The International Chamber of Commerce UK has developed classifications for cookies which explain more about the types of cookies we use, why we use them, and the functionality they provide.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Marketing Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.

They are usually placed by advertising networks such as Facebook. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.


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