About

It’s important to us that you have flexibility with your subscription.

Have an abject fear of clay? No problem, you can skip any kit. Here’s how…

About

If you’ve bought – or been bought – a 3 or 6 month subscription, paid for up front, email us at hello@craftiosity.co.uk if you’d like to skip a kit.

We’ll reply to confirm we’ve received your request and make sure you skip that kit.

About

(after March 2018)

If you’re on a rolling subscription, bought after March 2018, go to: https://craftiosity.thrivecart.com/updateinfo/

Enter the email address you used when you signed up for the subscription and it’ll send you a single-use access link.

 

1. Update my info

When you click on the link it’ll bring you to this screen.

Click on ‘Update my info’ and you’ll be able to change your card details, address or email.

 

2. Update Subscriptions

To update your subscription, click on the ‘subscriptions’ tab on the bottom right of this page.

About

 

It will bring you to this page.

You can update your information from within this page too, or below you’ll see your subscription and another option to update your card info or ‘View’.

Click on ‘view’ to skip a kit, cancel or pause your subscription.

About

If you get stuck at all, just email us at hello@craftiosity.co.uk and we’ll be happy to help!

About

(started before March 2018)

If you’re on a rolling subscription, bought before March 2018, the personalised link to update your subscription will be on your emails from us.

Just search ‘Craftiosity’ in your emails and look for a payment notification email – then follow the link to manage your subscription.

 

1. Skip a kit

Click on the ‘Charge Schedule’ link on the left hand side.

Underneath ‘Payment Dates’, you’ll see a list up upcoming payments – you can skip any of these from within here.

About

 

2. Update your details

Click on the ‘Billing Information’ link on the left hand side.

From here, you can update your card details, your billing address or your email.

About

 

3. Cancel or update your subscription

Click on the ‘Subscriptions’ link on the left hand side.

From here, you can see your subscription and update the status in the final column.

About

If you get stuck at all, just email us at hello@craftiosity.co.uk and we’ll be happy to help!