Manage Your Subscription

Moving house? Received a new bank card? Ready to cancel your subscription? Here’s how to update your account.

Skip a craft kit

If you’d like to skip a kit, email us at hello@craftiosity.co.uk and we’ll reply to confirm we’ve received your request and make sure you skip the next kit. If a payment has already come out for that kit, we’ll refund it to you.

Please let us know by the last day of a calendar month to skip the following month’s kit.

Skipping kits is a manual process, so we put them through during the working week. If you ask to skip a kit over a weekend or bank holiday (and payment happens to come out at that time), we’ll skip that kit and issue a refund for the payment as soon as we’re back in the office.

You’re welcome to skip up to 3 kits in any 12 month period.

Change Your Address

If you’re a subscriber, follow the steps below to update your details and change your delivery address.

If you’ve been bought a 3, 6 or 12 month subscription, please email us at hello@craftiosity.co.uk and we’ll update our system and reply to let you know this has happened.

Please let us know by the last day of a calendar month to make sure we send it to the correct address the following month.

change bank details, billing address or unsubscribe

To change your bank details, your billing address or cancel your subscription, go to: https://craftiosity.thrivecart.com/updateinfo/

Enter the email address you used when you signed up for the subscription and it’ll send you a single-use access link.

 

1. Update my info

When you click on the link it’ll bring you to this screen.

Click on ‘Update my info’ and you’ll be able to change your card details, billing address or email.

 

2. Cancel Your Subscription

To cancel your subscription, click on the ‘subscriptions’ tab on the bottom right of this page.

About

 

It will bring you to this page.

Click on ‘view’ to see your invoice or cancel your subscription.

You can cancel your subscription at any time and no further payments will be taken, but any boxes you have already paid for will be posted to you.

About

If you get stuck at all, just email us at hello@craftiosity.co.uk and we’ll be happy to help!

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