Manage Your Subscription

Moving house? Received a new bank card? Ready to cancel your subscription?

No problem, here’s how to update your account.

Update Your Subscription

If you’ve been bought a 3, 6 or 12 month subscription giftcard, just email us at hello@craftiosity.co.uk to update your address or skip a kit.

If you’re on a rolling subscription, go to: https://craftiosity.thrivecart.com/updateinfo/

Enter the email address you used when you signed up for the subscription and it’ll send you a single-use access link.

 

1. Update my info

When you click on the link it’ll bring you to this screen.

Click on ‘Update my info’ and you’ll be able to change your card details, address or email.

 

2. Update Subscriptions

To update your subscription, click on the ‘subscriptions’ tab on the bottom right of this page.

About

 

It will bring you to this page.

You can update your information from within this page too, or below you’ll see your subscription and another option to update your card info or ‘View’.

Click on ‘view’ to see your invoice or cancel your subscription.

About

If you get stuck at all, just email us at hello@craftiosity.co.uk and we’ll be happy to help!

SKIP A CRAFT KIT

If you’d like to skip a kit, email us at hello@craftiosity.co.uk and we’ll reply to confirm we’ve received your request and make sure you skip that kit.  You’re welcome to skip up to 3 kits in any 12 month period.

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