We love crafting, we know it chills us out and makes us feel good. But we’re busy wee souls and we like things to be easy, especially when trying something new. We wanted craft kits with a modern vibe and we wanted variety. Voila! Craftiosity was born.
Each month, we’ll send you a completely new kit, to make beautiful things for your life and your home. It could be book-binding, ceramics, cyanotype printing – or something completely different! All kits come with the essential tools and materials in the box and step by step instructions to make something you’ll love.
You’re not tied into a contract and can easily cancel or skip months.
Each kit contains all the materials, tools and instructions to make a final piece. We know you don’t want to be chasing down obscure materials, so they’re all in one place. The only things we’ll ask you to supply are household basics, like a pencil, ruler and scissors or an old jam jar.
Prefer video tutorials?
No problemo, we create video tutorials you can pause, stop and replay at any time. You can see them on our previous kits page.
We know you might not have tried a certain craft or process before – that’s grand! – our step by step written instructions with photos and video tutorials will guide you through.
If you’re more of a free-styler, then as well as the instructions, we include tips for doing your own thing too.
Our kits are designed for adults to make as they can involve sharp tools, and can only be sold to people over the age of 18. Use your judgement for each kit if you plan to craft with your kids – you know your little ones!
How do I subscribe?
When you subscribe, your card will be debited that day, and then on the same date every month.
If you’d like to update your subscription preferences at any time, including skipping a month, changing your card or address details, or cancelling your subscription, just head through to the customer portal. You’ll choose a password when you create your subscription.
Can I send a box or subscription as a gift?
Absolutely! Just make sure to amend the delivery name and address when you make your order.
When are your last order dates for Christmas?
Last orders for December’s craft kit subscription box (posted by 14 December) is Friday 1 December.
Last Christmas orders for previous craft kit boxes (posted as ordered) is Wednesday 20 December.
Last Christmas orders for eGift Subscription Cards (emailed to buyer when ordered, from early November) is Sunday 24 December – yay for last minute presents!
When can I expect my first box?
The next box will be posted on the 14 December and is expected to arrive with you 3 working days later. Orders close on the last day of each month, and are posted on the 14th of the following month.
Where do you deliver to?
We currently deliver to the UK for £2.95 P+P per kit, to the EU for £8.60 P+P per box, or to New Zealand and Australia for £14.05 P+P. International deliveries are sent International Standard, expected to arrive up to 7 working days after shipping.
If you can’t select your country, email us at email@example.com and we’ll see what we can do!
Will I need to be home to receive my box?
The size of the materials in your box mean they won’t fit through your letterbox, so we recommend having it delivered to somewhere there will be someone in to receive it, like your work address.
How do I skip a craft kit?
When you subscribe, you’ll create an account. Log in and go to the ‘Charge Schedule’ tab; this will let you skip any kit in the coming 6 months. As all kits are made to order, you’ll need to skip by the last day of the month to cancel the following months kit, e.g., by the 31 January to cancel the kit posted on the 14th February.
Can I order more than one kit?
Of course! Have a fun crafternoon 🙂
Do I need to reorder?
If you’ve bought a single kit, three month or six month subscription, you will only be billed up front for those kits. If you’re subscribed monthly, you don’t need to reorder.
What if I need to change my address?
Login to the customer portal to change your address or update your details by the 31st of the month for the following month’s kit. If you have any problems, just email us at firstname.lastname@example.org.
What’s your returns policy?
As each subscription box is made to order, we’re unable to accept returns. We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing email@example.com, and we’ll do all we can to help.
For craft kits bought from our ‘previous kits’ shop, we’re happy to refund any item within 14 days from arrival with you if you change your mind; the box must be returned undamaged in its original packaging. The full price of purchase will be credited to your account within 14 days of arriving with us. Please make sure you get proof of postage as we cannot refund items that don’t safely arrive back with us.
How do I cancel my subscription?
You’re not tied into a contract and can cancel your subscription any time. To do this, login into the customer portal and choose to cancel the subscription. You should receive a cancellation confirmation email. If you’ve any problems, email us on firstname.lastname@example.org and we’ll email back to confirm the subscription has been cancelled.
We use a secure ecommerce platform and don’t keep customers’ financial details, including your card information.
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