What is Craftiosity?

We love crafting, we know it chills us out and makes us feel good. But we’re busy wee souls and we like things to be easy, especially when trying something new. We wanted craft kits with a modern vibe and we wanted variety. Voila! Craftiosity was born.

Each month, we’ll send you a completely new kit, to make beautiful things for your life and your home. It could be book-binding, ceramics, cyanotype printing – or something completely different! All kits come with the essential tools and materials in the box and step by step instructions to make something you’ll love.

You’re not tied into a contract and can easily cancel your subscription.

What’s inside the kits?

Each kit contains all the materials, tools and instructions to make a final piece. We know you don’t want to be chasing down obscure materials, so they’re all in one place. The only things we’ll ask you to supply are household basics, like a pencil, ruler and scissors or an old jam jar.

Prefer video tutorials?
No problemo, we create video tutorials you can pause, stop and replay at any time. You can see them on our previous kits page.

How much skill do I need?

We know you might not have tried a certain craft or process before – that’s grand! – our step by step written instructions with photos and video tutorials will guide you through.

If you’re more of a free-styler, then as well as the instructions, we include tips for doing your own thing too.

Our kits are designed for adults to make as they can involve sharp tools, and can only be sold to people over the age of 18. Use your judgement for each kit if you plan to craft with your kids – you know your little ones!

More questions? Here’s our FAQ

How do I subscribe?
You can subscribe easily here. Orders for each limited edition kit close on the last day of the month.

Gifting? You can buy a Gift Voucher at any time and we’ll automatically send you a digital gift voucher to give to your favourite crafter.

What happens when I subscribe?
When you buy a subscription, your card will be debited that day, and then on the same date every month.

You’re not tied into a contract and are free to cancel your subscription at any time.

Can I send a box or subscription as a gift?
Absolutely! You can buy a Gift Voucher at any time and we’ll automatically send you a digital gift voucher to give.

Can I order more than one subscription?
Of course! Have a fun crafternoon 🙂

When can I expect my first box?
We make your craft kits to order. When you join as a subscriber in any calendar month, your first box will be posted around the 14th of the following month and is expected to arrive with you 3 working days later.

E.g., if you order during the month of January, your first box will be posted around the 14th February, and around the 14th of each month after that.

Please note that if you subscribe in the first half of the month, because we make your limited edition craft kits to order, you may have two payments come out before your first kit arrives. If you’ve any questions at all about where your kit is / the timings, just get in touch and we’ll be happy to help. You’ll always receive the kits you’ve paid for.

Will I need to be home to receive my box?
The size of the materials in your box mean they won’t fit through your letterbox, so we recommend having it delivered to somewhere there will be someone in to receive it, like your work address.

Where do you deliver to?
We currently deliver to the UK (postage included in £24.95), to the EU for an additional £5.65 per box, or to New Zealand and Australia for an additional £11.10 per box. International deliveries are sent International Standard, expected to arrive up to 7 working days after shipping.

Please note, since the UK left the European Union, parcels to Europe and Northern Ireland may be subject to additional taxes when they arrive with you. 

We don’t currently ship to the US and Canada.

If you can’t select your country, email us at hello@craftiosity.co.uk and we’ll see what we can do!

Do I need to reorder?
If you’ve subscribed monthly, you don’t need to reorder.

If you’ve bought a gift voucher subscription, it will only be for the length you’ve bought (3, 6 or 12 months) and you won’t be charged again.

Can I skip a kit?
We know sometimes life gets busy! If you’re a subscriber and would like to skip a kit, you’re welcome to skip up to 3 in any 12 months. Just email us at hello@craftiosity.co.uk before your recurring payment date to skip the following month.

How do I update my address / bank details or cancel my subscription?
If you’d like to change your card or cancel your subscription, you’ll find more information on managing your subscription here.

To change only your delivery address, please email us at hello@craftiosity.co.uk and we’ll update our system and reply to let you know this has happened. Please let us know by the last day of a calendar month to make sure we send it to the correct address the following month.

When you cancel your subscription, no further payments will be taken, but any boxes you have already paid for will be posted to you.

What’s your returns policy?
SUBSCRIPTIONS: As each monthly subscription box is made to order, we’re unable to accept returns for these items. We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing hello@craftiosity.co.uk, and we’ll do all we can to help.

IMMEDIATELY AVAILABLE KITS: If you’ve bought an immediately available kit (one of our past projects that we’ve brought back for immediate sale), you can arrange your return your box, in its original condition, within 14 days of receiving it – just let us know in this time period (email hello@craftiosity.co.uk), and we’ll reply with the address to return your box to. You then have 14 days to return the item to us – please keep proof of postage as the item will need to arrive with us safely. We’ll then issue you with a refund for the box.

GIFT VOUCHERS: Where a gift voucher has not been activated within 14 days of purchase or by the end of the calendar month in which it was bought (whichever is earlier), you are welcome to request a refund within 14 days of the order receipt confirmation. Please email us at hello@craftiosity.co.uk and we’ll reply to confirm the refund.

With 14 days of the order, we’re unable to refund the first kit of an activated subscription where the first kit has already been processed to be made to order (this happens on the 1st of each month).

What’s your privacy policy?
You’ll find our privacy policy here. We use a secure ecommerce platform and don’t keep customers’ financial details, including your card information.


Any other questions?

If you have any other questions, we’d be happy to help. Send us a note at hello@craftiosity.co.uk

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