We love crafting, we know it chills us out and makes us feel good. But we’re busy wee souls and we like things to be easy, especially when trying something new. We wanted craft kits with a modern vibe and we wanted variety. Voila! Craftiosity was born.
Each month, we’ll send you a completely new kit, to make beautiful things for your life and your home. It could be book-binding, ceramics, cyanotype printing – or something completely different! All kits come with the essential tools and materials in the box and step by step instructions to make something you’ll love.
You’re not tied into a contract and can easily cancel or skip months.
Each kit contains all the materials, tools and instructions to make a final piece. We know you don’t want to be chasing down obscure materials, so they’re all in one place. The only things we’ll ask you to supply are household basics, like a pencil, ruler and scissors or an old jam jar.
Prefer video tutorials?
No problemo, we create video tutorials you can pause, stop and replay at any time. You can see them on our previous kits page.
We know you might not have tried a certain craft or process before – that’s grand! – our step by step written instructions with photos and video tutorials will guide you through.
If you’re more of a free-styler, then as well as the instructions, we include tips for doing your own thing too.
Our kits are designed for adults to make as they can involve sharp tools, and can only be sold to people over the age of 18. Use your judgement for each kit if you plan to craft with your kids – you know your little ones!
How do I subscribe?
When you buy a rolling subscription, your card will be debited that day, and then on the same date every month. If you buy a single kit, 3 month or 6 month subscription, you’ll only be charged once.
If you’d like to update your subscription preferences at any time, including changing your card or address details, or cancelling your subscription, just head through to your customer portal. More information on your Customer Portal and managing your subscription can be found here.
Can I send a box or subscription as a gift?
Absolutely! Just make sure to amend the delivery name and address when you make your order.
When can I expect my first box?
The next box will be posted by the 14th December and is expected to arrive with you 3 working days later. Orders close on the last day of each month, and are posted on the 14th of the following month.
You also have the option to buy one of our ‘immediately available past kits’ if you’re looking for a Craftiosity kit in a hurry! We post these out the next working day.
Where do you deliver to?
We currently deliver to the UK for £2.95 P+P per kit, to the EU for £8.60 P+P per box, or to New Zealand and Australia for £14.05 P+P. International deliveries are sent International Standard, expected to arrive up to 7 working days after shipping.
If you can’t select your country, email us at firstname.lastname@example.org and we’ll see what we can do!
Will I need to be home to receive my box?
The size of the materials in your box mean they won’t fit through your letterbox, so we recommend having it delivered to somewhere there will be someone in to receive it, like your work address.
How do I skip a craft kit?
You can skip kits through your Customer Portal, or by emailing us at email@example.com (we’ll reply to confirm the month has been skipped). More information on your Customer Portal and managing your subscription can be found here.
As all monthly kits are made to order, you’ll need to skip by the last day of the month to cancel the following months kit, e.g., by the 31 January to cancel the kit posted on the 14th February.
Can I order more than one kit?
Of course! Have a fun crafternoon 🙂
Do I need to reorder?
If you’ve bought a single kit, three month or six month subscription, you will only be billed up front for those kits. If you’re subscribed monthly, you don’t need to reorder.
What if I need to change my address?
What’s your returns policy?
As each monthly subscription box is made to order, we’re unable to accept returns for these items. We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing firstname.lastname@example.org, and we’ll do all we can to help.
If you’ve ordered one of our ‘off the shelf’ kits for immediate delivery, we can accept returns if you send the box back to us in its original condition, including enclosed documentation, by 14 January 2019. As the box is your responsibility until it reaches us, we recommend ensuring you have proof of postage to follow up with your delivery company should it go missing in post. We’ll issue a full refund when the box arrives back with us in its original condition.
How do I cancel my subscription?
You’re not tied into a contract and can cancel your subscription any time. To do this, login in to your customer portal and choose to cancel the subscription. You can see more about managing your subscription here.
If you’ve any problems, email us on email@example.com and we’ll email back to confirm the subscription has been cancelled.
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