FAQ

 

What is Craftiosity?

We love crafting, we know it chills us out and makes us feel good. But we’re busy wee souls and we like things to be easy, especially when trying something new. We wanted craft kits with a modern vibe and we wanted variety. Voila! Craftiosity was born.

Each month, we’ll send you a completely new kit, to make beautiful things for your life and your home. It could be book-binding, ceramics, cyanotype printing – or something completely different! All kits come with the essential tools and materials in the box and step by step instructions to make something you’ll love.

You’re not tied into a contract and can easily cancel your subscription.

What’s inside the kits?

Each kit contains all the materials, tools and instructions to make a final piece. We know you don’t want to be chasing down obscure materials, so they’re all in one place. The only things we’ll ask you to supply are household basics, like a pencil, ruler and scissors or an old jam jar.

Prefer video tutorials?
No problemo, we create video tutorials you can pause, stop and replay at any time. You can see them on our previous kits page.

How much skill do I need?

We know you might not have tried a certain craft or process before – that’s grand! – our step by step written instructions with photos and video tutorials will guide you through.

If you’re more of a free-styler, then as well as the instructions, we include tips for doing your own thing too.

Our kits are designed for adults to make as they can involve sharp tools, and can only be sold to people over the age of 18. Use your judgement for each kit if you plan to craft with your kids – you know your little ones!

More questions? Here’s our FAQ

How do I subscribe?
Each month, we open the doors for new subscribers towards the end of the month. We have a limited number of craft kits each month, so if you’d like to join the list to hear when the doors open again – and what the next kit will be! – you can do that here.

Gifting? You can buy a Gift Voucher at any time and we’ll post the voucher out, usually within 2 working days, with instructions on how your favourite crafter can activate their subscription.

What happens when I subscribe?
When you buy a subscription, your card will be debited that day, and then on the same date every month. You’re not tied into a contract and are free to cancel your subscription at any time.

Can I send a box or subscription as a gift?
Absolutely! You can buy a Gift Voucher at any time and we’ll post the voucher out, usually within 2 working days, with instructions on how your favourite crafter can start their subscription.

When can I expect my first box?
When you join as a subscriber at the end of the month, your first box will be posted around the 14th of the following month and is expected to arrive with you 3 working days later.

E.g., if you order at the end of January, your first box will be posted around the 14th February, and around the 14th of each month after that.

Where do you deliver to?
We currently deliver to the UK (postage included in £22.95), to the EU for an additional £5.65 per box, or to New Zealand and Australia for an additional £11.10 per box. International deliveries are sent International Standard, expected to arrive up to 7 working days after shipping.

We don’t currently ship to the US and Canada but are looking at this for 2019.

If you can’t select your country, email us at hello@craftiosity.co.uk and we’ll see what we can do!

Will I need to be home to receive my box?
The size of the materials in your box mean they won’t fit through your letterbox, so we recommend having it delivered to somewhere there will be someone in to receive it, like your work address.

Can I order more than one subscription?
Of course! Have a fun crafternoon 🙂

Do I need to reorder?
If you’ve subscribed monthly, you don’t need to reorder.

If you’ve bought a gift voucher subscription, it will only be for the length you’ve bought (3, 6 or 12 months) and you won’t be charged again.

Can I skip a kit?
We know sometimes life gets busy! If you’re a subscriber and would like to skip a kit, you’re welcome to skip up to 3 in any 12 months. Just email us at hello@craftiosity.co.uk before your recurring payment date to skip the following month.

How do I update my address / bank details or cancel my subscription?
If you’d like to change your card or cancel your subscription, you’ll find more information on managing your subscription here.

To change only your delivery address, please email us at hello@craftiosity.co.uk and we’ll update our system and reply to let you know this has happened. Please let us know by the last day of a calendar month to make sure we send it to the correct address the following month.

When you cancel your subscription, no further payments will be taken, but any boxes you have already paid for will be posted to you.

What’s your returns policy?
As each monthly subscription box is made to order, we’re unable to accept returns for these items. We pack every box with utmost care, but if anything is missing or has been damaged in transit, let us know by emailing hello@craftiosity.co.uk, and we’ll do all we can to help.

What’s your privacy policy?
You’ll find our privacy policy here. We use a secure ecommerce platform and don’t keep customers’ financial details, including your card information. 

Any other questions?

If you have any other questions, we’d be happy to help. Send us a note at hello@craftiosity.co.uk

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